1. About the company and product range
Who is Versoli?
Versoli.com is a wholesaler of clothing accessories operating on the market since 2000. We specialise in the wholesale of scarves, shawls, belts, hats and caps, wallets, bags, key rings and jewellery. Our customers are primarily clothing stores, boutiques, online retailers and traders from all over Poland.
What products do you offer?
Our offer includes, among others: scarves and snoods, shawls, caps and hats, belts for women, men and children, wallets, bags (including beach bags, shopping bags, bum bags and backpacks), key rings, and women's and men's jewellery (bracelets, earrings, chains and other accessories).
Do you only sell wholesale?
Yes. We only process wholesale orders – the minimum order value is £200 net (£246 gross).
Is your offer up to date?
Yes. The range is constantly updated in line with the season and trends – we regularly introduce new collections of scarves, caps, hats, belts, bags and other accessories.
2. Account and registration
Do I need to have an account to see the prices?
Yes. Prices are only visible to registered and logged-in users. Register to see the prices.
Can I place an order without registering?
No. Purchases at the Versoli wholesale store require an account – you cannot place an order without creating an account.
How do I create an account?
- Click "Register" in the top menu.
- Fill in the registration form.
- Confirm your registration according to the instructions in the system.
Once you have created an account, you can log in, view prices, place orders and check your purchase history.
Is there a fee for creating an account?
No, creating and maintaining an account is completely free of charge.
How do I delete my account?
To cancel your account, send a message to shop@versoli.com requesting that your account be deleted. Once we receive your request, your account will be deleted.
3. Placing orders
What is the minimum order value?
The minimum wholesale order value is PLN 200 net (PLN 246 gross). Orders below this amount will not be processed.
Can I buy individual items?
Many products are sold individually or in bulk packaging (mixes of colours/patterns), which is standard in wholesale. Information on the minimum quantity can be found on the product pages.
How do I place an order online?
- Log in to your account.
- Add the selected products to your basket.
- Go to your basket, select the delivery method and payment method.
- Confirm your order.
After placing your order, you will receive a confirmation email.
Can I change or cancel my order after placing it?
If your order has not yet been packed and shipped, please contact us as soon as possible by telephone or email – we will try to make changes or cancel your order.
4. Delivery and shipping
What are the delivery methods?
We ship orders within Poland and abroad via GLS or InPost courier companies.
How much does delivery within Poland cost?
- Free delivery – for orders over PLN 700 net (PLN 861 gross).
- Paid delivery – for orders from PLN 200 net (PLN 246 gross) to PLN 700 net (PLN 861 gross):
- shipping cost: PLN 30.75 gross (PLN 25 net).
Do you ship goods abroad?
Yes, we also ship goods outside Poland – the delivery cost is calculated according to the courier company's (GLS / InPost) rates for the given country.
How long does it take to ship orders?
We ship goods within a maximum of 24 hours from:
- the payment being credited to our account (for prepayment), or
- confirmation of cash on delivery.
This applies to working days – public holidays and bank holidays are excluded. The customer always receives information about the acceptance of the order and the dispatch of the parcel.
What should I do if the parcel is damaged?
If the package is damaged:
- Prepare a damage report in the presence of the courier.
- Contact us as soon as possible (by telephone or email).
Checking the parcel upon delivery is a prerequisite for claims for damage or loss during transport to be considered.
5. Payments
What forms of payment do you accept?
Available options:
- Cash on delivery at the shop/retail outlet,
- Cash on delivery – payment collected by the courier,
- Online payments (imoje platform):
- fast transfers,
- BLIK,
- imoje "pay later" (PayPo / Twisto / PragmaGO),
- Visa / Maestro / Mastercard payment cards,
- Bank transfer to a PLN account.
Transfer details (always check the current details on the "Shipping and payments" page):
Jordan S.CAl
. Wojska Polskiego
142-200
CzęstochowaAccount number: 63 1050 1142 1000 0090 7349
4891SWIFT:
INGBPLPWIBAN: PL 63 1050 1142 1000 0090 7349 4891
Bank: ING Bank Śląski
Please include the order number in the transfer title and, if possible, send the transfer confirmation to the following e-mail address: shop@versoli.com.
6. Invoices and sales documents
Do you issue VAT invoices?
Yes, we issue a sales document for each order in accordance with applicable regulations. The invoice details are taken from the information provided during registration and when placing the order.
Can I get a duplicate invoice?
Yes. If you lose your invoice, please contact us by email and we will prepare a duplicate document.
7. Returns and withdrawal from the contract
Can I withdraw from the contract (cancel the purchase)?
Yes – consumers and natural persons conducting business activity (in cases provided for in the regulations) have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the rules described in the "Terms of withdrawal" and the Store Regulations.
When does the 14-day withdrawal period start?
The 14-day period is counted:
- from the date on which the customer (or a third party designated by them other than the carrier) took possession of the goods.
How to notify us of your withdrawal from the contract?
- Write to us (by post or e-mail) with a clear statement of withdrawal from the contract – you will find our contact details in the Terms and Conditions and Privacy Policy.
- You may (but are not required to) use the ready-made withdrawal form available as an attachment to the Terms and Conditions.
- Return the goods in accordance with the return instructions, remembering to secure the parcel properly.
Detailed information can be found in the "Terms of withdrawal" tab and in the Terms and Conditions of the shop.
8. Complaints
What should you do if the product is faulty?
If the goods you receive are defective, you can file a complaint.
You are entitled to the following rights, among others:
- request a price reduction,
- in the case of a significant defect – withdraw from the contract,
- request a replacement with a defect-free item,
How to file a complaint?
- Submit your complaint in writing or by email to the contact details provided in the Terms and Conditions.
- In your complaint, describe the defect, indicate the date of purchase and attach photos, if possible.
- If it is necessary to return the goods in order to consider the complaint, we will provide you with detailed instructions.
In the case of consumers and natural persons conducting business activity, the goods are sent at the Seller's expense to the address indicated in Wólka Kosowska.
How long does it take to process complaints?
Complaints related to goods and the operation of the shop are processed within 14 days of receipt.
9. Personal data and newsletter
Who is the administrator of my personal data?
The administrator of personal data is the civil law partnership "JORDAN" S.C. (Jordan Lubas and Sebastian Lubas) with its registered office in Częstochowa 42-200, ul. Aleja Wojska Polskiego 1.
For what purpose do you process data?
We process your data for the following purposes, among others:
- creating and maintaining a customer account,
- fulfilling orders,
- handling complaints,
- send newsletters (if you have given your consent).
For details, please see the "Privacy Policy" tab.
How to subscribe to the newsletter?
On the home page, you will find a field to enter your e-mail address and a checkbox to accept the terms and conditions and privacy policy. After confirming your e-mail address, you will start receiving information about new products and sales.
How to unsubscribe from the newsletter?
You can unsubscribe at any time by using the "unsubscribe" link in the footer of the newsletter or by sending a message to shop@versoli.com.
10. Retail outlets and personal collection
Can I see the goods in person?
Yes – visit our retail outlets in Wólka Kosowska and Nowy Głuchów.
Where are your outlets located?
- WÓLKA KOSOWSKA
- GD6 D24–D32
- GD6 D40–D44
- NOWY GŁUCHÓW
- Hall A, sector 2, boxes 32, 34, 36, 38
Current opening hours and contact details can be found in the "Retail outlets" tab on the website.
Can I collect my order in person?
Yes – you can collect your order in person at our retail outlets after arranging the details with our staff.
11. Contact and languages
How can I contact you?
- E-mail: shop@versoli.com
- Telephone: (+48) 510 563 388
- Other contact numbers (including the CEO's) can be found in the "Contact" section.
What languages is the shop available in?
The versoli.com shop is available in several languages: Polish, Russian, English and German – you can change the language at the top of the page.